FAQs

Q1: How long is the return period for Vogue Liberty?
A: Vogue Liberty offers a return period of 7 days from the date of purchase.

Q2: Is there a fee for returns?
A: Yes, there is a return product charge of 150 INR to cover logistics and handling for return items.

Q3: How can I initiate a return?
A: You can initiate a return request online through the "My Account" section, by contacting them via call/WhatsApp at 7778847285.

Q4: Are there any additional charges for shipping?
A: Vogue Liberty provides free shipping for orders within India. No additional charges are applied for standard delivery.

Q5: What is the refund process at Vogue Liberty?
A: Vogue Liberty initiates a 100% refund within 24 hours of receiving the return shipment. Refunds are processed via bank account credit for online payments and NEFT or IMPS for cash on delivery orders.

Q6: How long does it take to receive a refund?
A: For online payments, refunds are credited to the bank account within 5 to 7 days. For cash on delivery orders, refunds are processed via NEFT or IMPS within 2 to 5 days.

Q7: Can I exchange a product instead of getting a refund?
A: Yes, Vogue Liberty offers an exchange policy. After the return shipment is picked up, the exchange shipment will be dispatched from the warehouse.

Q8: Can I request a custom-size garment for exchange?
A: If the standard sizes don't fit, you can include a garment that fits you well along with the returned Vogue Liberty garment. Vogue Liberty will tailor a new garment according to your measurements and deliver it within 7 to 9 days.

Q9: Can I get a refund and exchange in a single order?
A: No, in a single order, either a refund or an exchange is possible, but only once.

Q10: Are there any additional charges for exchanges?
A: Exchanges are made without any additional charge. However, returns are subject to a return product charge of 150 INR.

Q11: What are the delivery times for metro cities with airports?
A: Delivery to metro cities with airports usually takes 3 to 5 days from the confirmation of your order.

Q12: How long does it take for delivery in second-tier cities with airports?
A: Orders to second-tier cities with airports are typically delivered within 5 to 7 days.

Q13: What is the delivery time for rural areas?
A: Delivery to rural areas may take approximately 10 to 12 days.

Q14: When does the delivery time start?
A: The delivery time starts from the day your order is confirmed.

Q15: Do delivery times include weekends and public holidays?
A: Delivery times exclude public holidays and Sundays, focusing on business days.

Q16: What happens if there are delays in delivery?
A: While Vogue Liberty strives to maintain timely delivery, delays may occur due to unforeseen circumstances. In such cases, you will be kept informed about the status of your delivery.

Q17: What should I do to ensure a smooth delivery process?
A: To facilitate a smooth delivery process, provide a detailed address and accurate contact information when placing your order.

Q18: Can I track my order's delivery status?
A: Yes, you can track the status of your order's delivery by contacting Vogue Liberty's customer service team or checking the tracking information provided.

Q19: How can I contact customer service for shipping-related inquiries?
A: For any inquiries or assistance regarding shipping and delivery, feel free to contact Vogue Liberty's customer service team. They will be happy to help.



For any further assistance or queries, customers can contact Vogue Liberty's customer service team.