Vogue Liberty  Returns and Exchange Policy

Returns Within 7 Days 

We at Vogue Liberty are pleased to offer returns within 7 days of your purchase. We view returns as a valuable opportunity to demonstrate our commitment to honesty and transparency. More importantly, it allows us to receive your feedback, which is crucial in improving our products and services. Your satisfaction and comfort are our top priorities, so if you are even slightly dissatisfied, we encourage you to proceed with a refund or exchange. Help us better understand your needs so we can continue to provide you with the best products and services.

Returning Your Purchase:
Returning items with Vogue Liberty is as effortless as placing an order. You can initiate a return request online in the “My Account” section, email us at Help@Vogueliberty.com, or contact us via call/WhatsApp at 7778847158 to express your concerns. We will coordinate a convenient time for you and arrange for our shipping partner to pick up the original Vogue Liberty garment. Please ensure that the garment is unused and in good condition. Only the main product needs to be returned, and a return product charge of 150 INR will be applicable

Refund Policy

At Vogue Liberty, we aim to ensure that you are completely satisfied with your purchases. If you are not, we offer a straightforward refund process:

1. Refund Initiation: We initiate a 100% refund within 24 hours of receiving your return shipment.

2. Refund Method:
- Online Payments: If your original payment was made online, we will credit the refund to your bank account within 5 to 7 days.
- Cash on Delivery: For orders placed via cash on delivery, please provide us with your bank account number, bank name, and IFSC code. We will process your refund via NEFT or IMPS within 2 to 5 days.

Exchange Policy

1. Exchange Initiation: After we pick up the return shipment from your premises, we will dispatch your exchange shipment from our warehouse.

2. Standard to Custom Size Exchange: If our standard sizes don’t fit you, and you prefer a custom-fit garment, please include a garment that fits you well along with your returned Vogue Liberty garment. Our courier will collect it from your premises. We will then tailor a new garment according to your measurements and deliver it to you within 7 to 9 days. These measurements will also be saved for your future orders.

3. Limitation: Please note that in a single order, either a refund or an exchange is possible, but only once.

We are committed to providing you with quality products and a pleasant shopping experience. For any further assistance or queries regarding our policies, please feel free to contact our customer service team.

1. Pick-Up of Item (1-3 days):

   • Once you request a return, the item will be picked up from your location within 1 to 3 days.

2. Warehouse Delivery (15-25 days):

   • After the item is picked up, it will be delivered back to the warehouse. This process can take 15 to 25 days from the date the item is received by the courier service.

3. Refund Process:

   • Once the warehouse receives the parcel, your refund will be processed. You can expect to receive the refund shortly after the warehouse confirms receipt of the returned item.

Additional Charge for Returns:

Please note that while exchanges are made without any additional charge, returns are subject to a return product charge of 150 INR per product to cover the logistics and handling.

For any further assistance or clarification, please do not hesitate to contact our customer support.

Vogue Liberty Shipping Policy

At Vogue Liberty, we understand that receiving your orders promptly is important to you. We are committed to delivering your purchases efficiently and on time. Our delivery times vary depending on the location:

1. Metro Cities with Airport:
- Delivery Time: Expect your order to arrive within 3 to 5 days.

2. Second Tier Cities with Airport:
- Delivery Time: Your order should arrive within 5 to 7 days.

3. Rural Areas:
- Delivery Time: Delivery in rural areas takes approximately 10 to 12 days.

Please Note:

- The delivery time starts from the day your order is confirmed.
- Business days exclude public holidays and Sundays.
- While we strive to maintain our delivery times, delays may occur due to unforeseen circumstances. We will keep you informed in such cases.
- We recommend providing a detailed address and contact information to facilitate a smooth delivery process.

For any inquiries or assistance regarding your order's shipping and delivery, please feel free to contact our customer service team.

Contact Us

At Vogue Liberty, we are always here to assist you with any queries or support you may need. Please note that our Gmail support is currently closed. We are dedicated to providing you with timely and efficient support through the following channels:

Need to speak with us directly? Our customer support team is just a phone call away. You can reach us at:
- Phone Number: +91 7778847158
- Available: Monday To Saturday 10:00 AM To 6:00 PM

WhatsApp Support:
For quick and convenient assistance, connect with us on WhatsApp. Our team is ready to provide you with the help you need, right at your fingertips.
- WhatsApp Number: +91 7778847158
- Available: Monday To Saturday 10:00 AM To 6:00 PM

Customer Service Hours:
Our support team is available to assist you during the following hours:

- Monday: 10:00 AM to 6:00 PM
- Tuesday: 10:00 AM to 6:00 PM
- Wednesday: 10:00 AM to 6:00 PM
- Thursday: 10:00 AM to 6:00 PM
- Friday: 10:00 AM to 6:00 PM
- Saturday: 10:00 AM to 6:00 PM
- Sunday: Closed

Physical Address (if applicable):
Visit us at our office for any in-person inquiries or assistance:

MARUTI NANDAN ART 

B-24 To 39 IFM (International Fashion Market), Near Sitanagar Chokdi, Parvat Patiya, Punagam, Surat, Gujarat 395010

Note: For the fastest response, we recommend reaching out through our call or WhatsApp support. We aim to respond to all inquiries promptly and efficiently.

Thank you for choosing Vogue Liberty. We value your patronage and are here to ensure a seamless experience with our services.